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Covid Protocol

Covid Protocol

COVID-19 Protocol 

We would like to create no COVID cases in our hotel.  But you should also feel free to enjoy your Caribbean holiday. Please note our COVID 19 Protocol and rest assured that we will do everything to protect you, and our employees!!! If there are any questions please use the WhatsApp +5999-696 6891 or email us

Reservations and communication with the guests via WhatsApp, Messenger or mail

We recommend all our guests and urge all our partners to communicate our WhatsApp number to our common clients: +5999-696 6891, if clients do not have WhatsApp please inform them to make contact with us via the Rancho El Sobrino Facebook messenger or via email prior to arrival. We can then communicate directly with them for check-in purposes.

Cleaning and sanitation of rental cars

Each car is thoroughly cleaned and sanitized. We have chosen to increase the concentration, in a purer solution in order to guarantee a higher concentration of the product and effectiveness (product with high alcohol content and disinfectant characteristics. In addition, to strengthen the general cleaning of the car, greater focus is being given to sensitive points. We leave the car at the airport for you well sanitized.

Cleaning and routine sanitation of the rooms

At each departure, the room and the bathroom are completely sanitized and aired for at least 60 minutes.

More frequent cleaning of the air conditioning system

Both the inflow of external air and the frequency of cleaning the filters with the use of suitable disinfectant products have been maximized.

Safety equipment for guests and hotel staff

Specific personal protective equipment has been provided for hotel staff like an acrylic safety glass in the Reception and a Safety Kit will be available for guests at the front desk for a low cost. Guests will also find numerous hand sanitizer gel dispensers in all common areas and at the hotel bars and restaurants.

Frequent Cleaning and reorganization of common areas

All the common areas of the hotel are sanitized several times a day with specific equipment. The areas have been reorganized to ensure social distancing and an adequate level of security. In this regard, special signs have been prepared that will help our guests maintain the correct distance and follow the anti-contagion rules and the correct routes to enter and exit the hotel and common areas.

Staff training

All staff has been trained in relation to the new procedures and service standards required by the security protocol and the certification process.

Involvement of our suppliers-partners

Our suppliers and partners have adopted the protocol and new guidelines for the safety of guests and staff.

How to prevent it?

Please wear a mask around other persons in the Resort
Clean your hands often, either with soap and water for 20 seconds or a hand sanitizer that contains at least 60% alcohol available in the rooms and also around the resort
Practice social distancing at least 2m in the Resort
Don’t leave personal belongings in common areas
Cover you cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces daily
Please let us know immediately if you feel sick and please do not leave your room
Specially trained house doctor on call, emergency plans in place